Terms and Conditions & Regulations

IMPORTANT

All pilgrims requiring special needs (e.g. wheelchairs) should inform our staff at the time of booking the Hajj/Umrah package (We do not provide wheelchairs). All wheelchair users should have a person with them, who will be responsible for them. We also recommend that all pilgrims seek medical advice in order to make sure they are fit to travel for Hajj / Umrah
Please be aware that due to large number of pilgrims during Hajj time, long delays should be expected at the airports and on the road. Please note that we are not responsible for delays caused by outside parties (such as airports and traffic on the roads).

  1. Payment of Deposit Hajj:

When booking a Hajj package we will require a 50% deposit per person at the time of booking. You will be issued a receipt upon booking confirmation. Deposits will not be refunded upon cancellation of booking.

Hajj:

When booking Hajj package we will require full payment of airline tickets and visas before the tickets are issued and before the passport is sent in for a visa.

  1. Payment of Balance
    The balance owed for a Hajj package must be paid the latest by 4 weeks before date of departure. Cancellations must be made no later than 4 weeks before the date of departure or in special circumstances 2 weeks prior to applying for the visa.

Umrah:

The balance owed for an Umrah package must be paid at least 3 weeks before date of departure. Cancellations must be made no later than 3 weeks before date of departure or in special circumstances 2 weeks prior to applying for the visa. Please note that if cancellations are made after the airline tickets is issues and / or after the visa has been issued, no refund for the visa will be given , and refunds for the airfare will be subject to the terms and conditions set out by the airline.

  1. Change of Booking

On rare occasions it may be necessary to make modifications to the package and we reserve the right to make changes at any time. In the majority of cases such changes will be minor but if they are more substantial we will do our best to advise you prior to your departure.

  1. Compensation

Compensation arrangements do not apply to changes caused by reason of War, threat of War, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, and technical problems to transport & other, airport closures, adverse weather conditions and similar events beyond our control.

5.Delays

We cannot accept any liability for any delay in your flight to or from U.K. whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the airline, the airport authorities and or the action of the air traffic controllers, mechanical breakdown, strike or action, industrial action or otherwise. However in certain circumstance you may be able to make a claim under your Travel insurance Policy. During your pilgrimage expect long delays mostly at airports, passport office and coach transfers due to the enormous amount of pilgrims in Saudi Arabia. We do not accept liability for any such delay or any incidents in Saudi Arabia .

*Travel insurance is not required but highly recommended.

*We do not provide travel insurance.

Please note we are not responsible for the buses provided to us by the Saudi Government during Hajj and umrah. We cannot ensure the quality of the bus (i.e. whether it will be a new bus or an old one). All transportation during Hajj is provided by the Saudi Government, and we have no control as to what type of bus we get to transport our pilgrims in.

6.Important information

a) When you receive your tickets, you must check them carefully and notify your travel agent (if booking your flight on your own) or us, immediately if you think any details are inaccurate. We are not liable to you for any problems, which may arise if you do not advise us of them.

b) You must ensure that you have fully complied with any pilgrimage health requirements, such as vaccination. c) Although we provide religious materials such as books and tapes, we stress that you are solely responsible for the performance of your Hajj/Umrah. You must ensure that you are fully aware of all the rituals of Hajj/Umrah and how to perform them.

  1. Behaviour

You must no behave in a way which causes distress, injury or annoyance to the others or create the risks of danger or damage to property. If you do so, you may be evicted from your hotel and therefore we have no liability to you. We will not refund any portion of the cost of your pilgrimage.

8. Transport

We cannot accept any liability for any delay in your transport from Saudi Arabia. whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the Transport Company , Transport authorities or the action of the traffic controllers, mechanical breakdown, strike or action or otherwise.

However in certain circumstance you may be able to make a claim under your Travel insurance Policy.

During your pilgrimage expect long delays mostly at airports or road , passport office and coach transfers due to the enormous amount of pilgrims in Saudi Arabia.

We do not accept liability for any such delay or any road incidents in Saudi Arabia .

9. Brochure Information

We have compiled the information in this brochure as accurate as possible. However, since we include so much information and since the brochure is prepared up to 12 months in advance there may be occasions when on advertised facility may be altered or withdrawn for reasons outside during your own pilgrimage e.g. planned Ziyarat may be changed or cancelled. It is important to bear in mind that your expectations of pilgrimage must be reasonable and be based on what we have said to you in this brochure. We do not accept liability for any disappointments of which you may feel as a result of unrealistic expectations. Further the operation of certain amenities and facilities may be subject to local licensing laws or religious pilgrimage. Maintenance and local energy conservation measures may mean that hotel limits certain facilities, e.g. air condition or water supplies; unseasonable weather conditions may cause electricity failure. In such circumstances and described Haji Tours shall be under no liability for any loss or damage arising there from. The operation and supervision of overseas property, transport of other services are subjected to local laws, regulations, standards and codes of practice of individual countries. The legal and safety requirement of many foreign countries is of lower standard than that in U.K. You should note that the standards imposed will be that the country you are visiting and that no of the U.K. All our accommodation in hotel is according to Saudi Law. All meals are provided by us three times a day in Makkah, Madinah and during the 5 days of Hajj. Please be aware at time of printing the brochure we may not be able to specify the airlines and dates stated as they are subject to availability.

  1. Change of Booking after Acceptance

If after your booking has been accepted, you wish to transfer to a different pilgrimage within this brochure, change departure date or alter any detail in this booking form we shall do our utmost to satisfy your requirements. However should you find it necessary to cancel or amend your tour Package, please contact our Package Operator immediately, the Haji Tour booking fee is non-refundable? The scale of cancellation/amendment charges to be applied will be outlined in your Package Operators booking conditions

  1. Cancellations:

Should you or any part of your party be forced to cancel your booking once it is accepted, a valid cancellation can only be made if your give written instruction. The instructions must be signed by the person who signed the booking form. If you cancel, a cancellation charge will apply on the Our Tour Operators basis.

  1. Luggage:

Haji tour Hajj & Umrah Tours are not liable or responsible for any loss or damage to personal belongings or luggage. Luggage lost/damaged by the airline, hotel, or transport services (transport provided by the Saudi government During Hajj) will not be compensated by Hajj & Umrah Tours.

  1. Laundry Facilities

Laundry services are a complimentary service provided to the Hajjis, and Haji Tours bear no responsibility for any items lost or damaged by the laundry service being used.

The Company’s Obligation:

While booking you must acknowledge that there is a risk associated with the Hajj and Umrah. The risks include overcrowding in hotels and poor management of public places. You should be fit enough to travel for Hajj and Umrah you must take reasonable care for your own safety and the safety of other people in your group.

If any member of your group is injured or killed as a result of an element forming part of suppliers. The Company do not accept responsibility if the death, personal injury or failure of the arrangements is due to unforeseen circumstances which, even with all due care,

1 –     We assume no responsibility for any delay, change in schedule, loss, injury and damage to, or in respect to any persons or properties however caused or arising in connection with the services            of any trains, vehicles, carriers, aircraft, motor or other conveyances or hotel which may use, whether wholly or in part in the performance of its duty to the passengers.

2 –     We also  no liability whatsoever for acts of governments or other authorities, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs                              regulations, or from any causes beyond Haji Tours control, or from any loss or damage resulting from improper passports, visas or other documents.

3 –    Haji Tours will not be responsible for failure to follow instructions, including but not limited to check-in and check-out times and baggage handling.

4 –    Haji Tour takes, in the event of flight delay or miss connection,  no responsibility of any additional costs due to delay or miss connection of confirm flights, baggage lost or delay or transit                  layover hotel accommodations. It is the responsibility of the airlines to determine exactly what procedure will be followed.

5 –   Customers are reminded that they remain responsible for any insurance they feel necessary e.g. health care, travel, and loss of goods                                                                                                                    (We are not provide any type of insurance)

PLEASE NOTE:

We strongly advise you to make your own travel insurance for your peace of mind and to protect you against any unforeseen circumstances / cancellations

6 –    If your application for the Hajj or Umrah Visa is rejected due to personal circumstances, then you will be held responsible for all financial or consequential loss.

7 –    You are required to respect the privacy of others at all times, especially in the holy cities, by lowering your voices, avoiding arguments and not causing disorder whether in the group or within            your rooms or in reception areas.

8 –   We will not be responsible for any lost, damaged or delay of luggage but will offer our full support and help if luggage is lost in trying to recover it. We will not be financially responsible for its           replacement and neither responsible for the missing luggage paperwork and for the picking up and delivering of your luggage.

9 –   Each person will be responsible for their health costs, both from the illness and any consequences that arise, unless agreed in by us

10-   All activities during Hajj / Umrah i.e. Ziyaarat, pelting the Jamaraats, etc will be conducted and performed in a form of a group, so therefore please co-operate by not wandering off on your              own or by forming your own personal group.

11-   We use the hotel grading (e.g. 4 or 5 Star) as approved by the Saudi authorities. These may not exactly correspond to those used in Europe.

12-   Anything not included within the standard package offer, will need to be paid for separately. If you have any special or specific requirements you must inform us at the time of booking, or we            may not be able to arrange the required facilities.

13-   No documents will be posted out to applicants due to danger of loss and delay. If you insist on posting documents, any consequential loss/delay is your responsibility.

14-   It is your duty to ensure you have the relevant documents

15-   RESERVATION / DEPOSITS: Reservations should be made with a 50% deposit to ensure passenger booking. Full payment is due 8 weeks prior to departure.

16-   CANCELLATION: All cancellations must be received in writing 8 weeks prior to departure date. Passenger’s deposit will be not refundable, administration fee. In addition to above addition          penalties and/or charges imposed by hotel/airline/bus companies together with services or hotel space may be imposed. (Hajj and Umrah packages are not refundable)

17-  Due to current situations in Makkah Haji Tour are not responsible for any Transportation delay or cancel or any incident in Saudi Arabia ex: bus,

18- The Company will not tolerate any kind of verbal or physical abuse to its employee by anyone before or during Hajj &Umrah.

(Should this happen The Company reserves the right to terminate your contract, no refund or compensation would be paid.)

I have read the Terms, Conditions & Regulations of Haji Tour. By submitting my passport and payment, I agree completely to the above contract.

It is your responsibility:

  1. To check your tickets, vaccination certificates, accommodation vouchers, passport, visa or anything else which might prevent you from being allowed to travel.
  2. You must notify The Company immediately if you think any information is incorrect. The Company will not be responsible for any problems, which may arise in the event that you failed to notify The Company
  3. To make sure that your passport is valid for at least six months after the   date your pilgrimage ends.
  4. To consider taking out travel insurance for your trip. The Company would recommend this in all circumstances.
  5. To ensure that you comply with all travel health requirements, such vaccination.
  6. To ensure that you understand and aware of the rituals of your Umrah and how to perform them.
  7. To be aware that during peak season, particularly the Ramadan period, because of  the huge numbers of people on pilgrimages and the problems of overcrowding, your room facilities or furniture may be different. The Company is unable to prevent this from occurring on occasion and accept no liability for it.
  8. To be aware, particularly at the time of the Ramadan, flights and destination airports can sometimes be altered at the last minute. The Company have no control over this and you should accept that this could happen to you.
  9. To understand that Saudi Arabia is not subject to the same health and safety regulations that exists in the UK and Europe.  In many areas, the operation of certain amenities and facilities may be subject to local licensing laws or religious pilgrimage. Maintenance and local energy conservation measures may mean that the hotel or apartment limits certain facilities, e.g. air conditioning or water supplies. In addition, unusual weather conditions may cause electricity failure. The Company will not be liable for any damage or losses arising from this. In most cases this leads to a useful experience but you should be aware that accommodation in apartments and hotels is provided on a shared basis (unless appropriate extra fee have been paid and this is stated on your confirmation contract). All information about the hotels has been provided by those hotels and may not have been verified by The Company. All hotel rooms have private bathrooms but you should be aware that the sizes of the rooms are usually smaller than those in the UK and Europe.
  10. To understand that the star rating of the hotels has been devised by The Company and indicates the high standard of hotel offered, the meals are provided on a self-service basis in hotels and apartments. You should be aware that the food served is local food and may vary from day to day.

Please also note:

To observe the laws, regulations and instructions applicable in the Kingdom. To leave the Kingdom and not after expiry of specify period granted by the embassy to perform Umrah. Umrah visa,  Not allowed to work in the Kingdom with or without pay. Umrah visa holder Not to stay in the Kingdom to perform Hajj .

Extra Care  :

We strongly advise you to make your own travel insurance for your peace of mind and to protect you against any unforeseen circumstances /cancellations/ health care, travel, and loss of goods.